Strategy

Our purpose

To create value for our stakeholders in the present and future economy. We do this by considering the needs of our clients and enabling them to manage and benefit from the global transition to net-zero.

Our vision

To be the client-focused leader of energy and sustainability services in the UK. We are confident that our focus on the delivery of our four business units will lead to continued success and growth.

Our strategic priorities

To achieve our purpose, drive growth and maximise CLV, we consider our strategic priorities:

Recruit

The Group has attractive organic growth opportunities in the short and medium term, having demonstrated a track record of taking advantage of market tailwinds and establishing a reputation as a trusted adviser.

Recruitment of new clients, either new to the Group or new to a division, drives our organic growth, which in turn is a key input to driving our customer lifetime value model.

Retain

Client retention is critical for the Group’s long-term success in value creation. By leveraging our proprietary software platform to manage our clients’ data and by delivering first-class service, efficiency improvements and cost savings, we retain clients.

Return on investment

Our focus on delivery of an attractive return on investment is two-fold. We apply focus on delivering cost efficiency and cost avoidance for our clients across all four divisions. Delivering an attractive ROI to our clients is a key reason for our high retention rates.

Environmental

• Prepare and implement required actions for the emerging ESG disclosure mandates in the UK and Ireland.
• Improve business processes to allow better management of Supply Chain, Waste Management and Water Management to allow acceleration in delivering net‑zero carbon, ensuring 80% of suppliers by spend are making a TCFD disclosure or equivalent by 2025.
• Review the office estate and rationalise to locations that have the potential to deliver absolute net-zero carbon on a location basis.
• Deliver a 25% reduction in water use and replace or remove single-use plastic by 2025.
• Reduce paper usage by 50% and recycle 90% of paper by 2025.
• Achieve net-zero through absolute Scope 1 and 2 reduction on a location basis by 50% by 2030 versus 2019 and in total by 2030. Net-zero for Scope 1, 2 and 3 by 2050.

Social

• Review learnings from the COVID-19 pandemic, work collaboratively with employees to implement “flexible working practices” and invest in further IT infrastructure to create a best-in-class remote working environment.
• Develop a STEM Scholarship programme with a diversity and inclusion focus and create a training/apprenticeship programme to support individuals from low-income households to develop the required technical skills to work in a low-carbon economy.
• Create a programme to scale charitable contributions from the organisation in proportion to business growth and launch the Inspired Foundation which will receive donations for products that we share with clients.
• Implement the UN Sustainable Development Goals within the business culture and increase supplier engagement on ESG topics, including reviewing our Supplier Code of Conduct, taking into consideration the Ethical Trading Initiative and ILO conventions.